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Salesforce

2 stories tagged Salesforce

industryJun 15, 2026

Salesforce buys Fin for $3.6B to supercharge AI customer service

Salesforce acquired Fin, an AI customer service platform, to enhance its Agentforce tool. This could make it easier for businesses to build custom AI assistants for tasks like handling customer inquiries.

via TechCrunch AI#ai #customer-service #acquisition

industryApr 10, 2026

Salesforce Launches AI-Powered Slackbot to Compete with Microsoft and Google

Salesforce has unveiled a rebuilt Slackbot with advanced AI capabilities, positioning Slack as a central player in the agentic AI movement. The new Slackbot can search enterprise data, draft documents, and take actions on behalf of employees.

via VentureBeat AI#slackbot #agentic-ai #salesforce