14 stories tagged Customer Service
IBM Research released ALTK-Evolve, an open-source AI model that tops the τ²-bench leaderboard for customer service tasks without using a frontier model. It uses learned memory to outperform larger systems, making advanced AI more accessible.
Ringg has developed AI agents that resolve up to 65% of customer calls using OpenAI's GPT-5.6. These agents operate across voice, chat, WhatsApp, and web at 90% less cost than GPT-4.1.
Smallest.ai has secured $13 million to develop voice AI that can pass the Turing test, making AI phone calls indistinguishable from human ones. This could revolutionize customer service and virtual assistants.
OpenAI has introduced Presence, a proven enterprise AI agent platform that enables organizations to deploy trusted voice and chat agents for customer service and internal workflows, making advanced AI accessible to businesses of all sizes.
AI agents are transforming banking at record speed, outpacing even the internet's adoption. The market for AI in banking is projected to reach $97B by 2027 and over $200B beyond, with the token $SERV positioned at the intersection of AI agents and banking.
Deutsche Telekom is integrating AI across its operations, from customer service to network management. This shift promises faster, more personalized service and more efficient networks for users.
MoEngage has acquired an AI startup to deploy millions of AI agents, each assigned to an individual customer, aiming to revolutionize personalized marketing. This could make customer interactions more tailored and efficient for businesses and consumers alike.
Salesforce acquired Fin, an AI customer service platform, to enhance its Agentforce tool. This could make it easier for businesses to build custom AI assistants for tasks like handling customer inquiries.
Travelers Insurance has deployed an AI-powered Claim Assistant built with OpenAI to provide 24/7 guidance for customers filing claims. The deployment, which covers auto, home, and other property claims nationwide, aims to improve the customer experience and help Travelers scale during peak demand.
OpenAI has introduced new voice intelligence features to its API, designed to improve customer service and other applications. These tools could make interactions with AI-powered systems more natural and effective.
Parloa uses OpenAI's models to build voice-driven AI customer service agents. These agents can handle real-time interactions, making customer service more efficient and pleasant.
Ecom-RLVE is a new open-source framework designed to create verifiable and adaptive environments for e-commerce conversational agents. It aims to enhance the reliability and performance of AI-driven customer interactions.
Mugib introduces AI agents capable of operating across chat, voice, web, and live data channels. This innovation promises to revolutionize customer interactions by providing a unified experience.
Gradient Labs has introduced AI agents powered by GPT-4.1, GPT-5.4 mini, and nano models to automate banking support workflows. This innovation promises low latency and high reliability for customer interactions.