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Trust

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Enterprise AI Faces a Reality-Alignment Problem: Half of Companies Ship Agents That Pass Tests but Fail Customers
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Enterprise AI Faces a Reality-Alignment Problem: Half of Companies Ship Agents That Pass Tests but Fail Customers

A study of 157 enterprises reveals that half have shipped AI agents that passed internal evaluations but failed in production. Only 5% fully trust automated evaluations, yet two-thirds are moving toward fully automated deployments without human oversight. The core issue is not test coverage but a reality-alignment gap between evaluations and real-world outcomes.

via VentureBeat AI#AI#Enterprise#Evaluation